Please check your junk or spam folder if you do not receive an email confirmation. How to solve my wd hard drive not recognized in windows 10. I manually downloaded wd discovery, and some other software components for windows 10. Support for multiple devices one installation of the software supports up to three wd drives my book or my passport drives with wd smartware software. Downloadsdownload drivers, software, and updates for your wd product.
New my book 4tb external drives for pc wd community. Jan 08, 2020 wd offers the my book series in 3tb, 4tb, 6tb, 8tb, 12tb and 16tb configurations. My book duo user manual about your wd storage device 1 about your wd storage device my book duo premium raid storage provides the quickest way to transfer, save and protect your photos, videos, music and other massive files to free up valuable space on your computers. To get started, choose the western digital brand youd like help with. We delete comments that violate our policy, which we encourage you to read. I have a 4 tb hard drive that i use to back up my office pc.
Western digital my book 8tb and my passport 4tb external. Wd my book 4tb overview and full product specs on cnet. Memeo autobackup 30day trial is an easy, onetime setup, backup. The best external desktop drive is the wd 4tb my book desktop external hard drive usb 3. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk, upthere and wd brands. Hello malinda1, on the basis of information you have provided, i would request you to please contact wd s technical support for live troubleshooting regarding the issue you are facing. Western digital has been selling these external storage devices with the highest storage capacity drives in their class for some time now the 3.
This dualdrive device features blazingfast transfer speeds, encrypted. Learn more with 77 questions and 170 answers for wd my book 4tb external usb 3. I can eject it, but my windows explorer doesnt see it. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. Ive just bought a my book live duo 4tb recently, and its working ok, but im not able to upgrade the firmware from mybookliveduo 02. I plugged it in exactly as shown on the warranty booklet inside the box, even went online to doublecheck i was doing it properly, in right order, etc. Before updating to the latest firmware, it is recommended that youve installed the latest updates and service pack on your computer. Oct 22, 2017 hello malinda1, on the basis of information you have provided, i would request you to please contact wds technical support for live troubleshooting regarding the issue you are facing. If your product is not listed above, please visit the product page. Wd offers the my book series in 3tb, 4tb, 6tb, 8tb, 12tb and 16tb configurations. Secure your precious memories on my book desktop storage. After playing around with it for a few days and learning how it works, i decided to erase it and do full backup of my computer.
We would like to show you a description here but the site wont allow us. This western digital my book hard drive offers builtin 256bit hardware encryption and optional password protection for peace of mind. Western digital backup software wd my cloud setup, app and. Sep 02, 2014 hi, my first post here i really need some help i purchased a new wd my book 4tb and have all my videos and pictures on this drive i have always disconnected the drive properly but tonight when i. Its 5 gbps data transfer rate enables fast copying of files, and its automatic backup software can be set to fit any schedule. When i plug in the 2tb drive and boot my laptop the laptop boots into windows with no problem. For mac, go to the apple menu and select software update. If you dont see the wd apps setup, look for a folder called wd apps for windows, if you are using windows or wd apps for mac if you are using os x to find the application installer for your operating system. The wd my book desktop drive can be used to store your photos, videos, music, files and more. Experience the convenience of alexa, now on your pc. I downloaded wd discovery but when i run it, the scan will. When i plugged it, there the laptop recognized that there is a new device and tried to find the proper driver for it.
The gtechnology gdrive with thunderbolt 8tb betters the my book 8tb consistently even over. After downloading the wd software, find its location or path on the windows 10 computer. I plugged the my book into it and can see and retrieve the files. Read speeds up to 2000mbs to decrease load times and get you into the game faster. Buy wd 4tb my book desktop external hard drive usb 3. The gtechnology gdrive with thunderbolt 8tb betters the my book 8tb consistently even over the. When i plug the 4tb drive into the same usb port and power up the laptop freezes at the dell logo and will not boot into windows. Your product includes 30 days of free telephone support during the warranty period. For mac, go to the apple menu and select software update if your device is currently running firmware version 02. This will start the installation process for the backup software. Western digital backup software wd my cloud setup, app. There are two ways in which you can get your device info and request support.
For windows, go to the start menu and select windows update. Western digital my cloud 4tb external hard drive buy. From there, you will be able to update to the current available 02. Western digital 6tb my book desktop external hard drive. Downloads download software and updates for your wd product. Instead, if you want to check the drive integrity, download the data lifeguard. My book essential edition user manual about your wd drive 4 software in addition to the drivers and utilities, this wd product is shipped with free trial software which can be installe d from the wd installer scr een that displays at the end of the hardware installation. Visit our product support website at and choose from these topics. Western digital my book live 4tb network microsoft community. Laptop will not boot with a wd my book 4tb external hard.
This drive connects directly to your mac through usb. The wd discovery, backup and drive utilities are no longer available. Wd my book 4tb external usb crashed techspot forums. The wd my book 4tb is an external hard drive from western digital technologies. Store files securely with this 4tb western digital my book hard drive.
Contacted wd support and their only option was to return the drive. Had an issue with wd support when i noticed that the drive did not come with the 9 digit code that would give me access to my cloud. About your wd storage device my book duo user manual 2. Easy to use my book desktop storage is ready to use out of the box so you can start transferring files, saving your memories and backing up right away.
Best external hard drives for xbox one in 2020 windows central. I ran all the tests again, got identical results, then called wd tech support. It also includes a rearfacing power button and various connectors that are illustrated in figure 1. Its equipped with password protection to keep your files safe and works with dropbox so you can save your files to the cloud. Kit contents as shown in figure 1, your my book essential disk drive kit includes the following. If you want to use this drive with a windows system, see reformatting the drive on page 28 and troubleshooting on page 29. Millions of people around the world trust their data to my book desktop storage. Password protection the my book drives builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe. Boasting a storage capacity of 4 tb, this file backup and storage device is the perfect companion anyone could ask for.
Email support is free for the entire warranty period and our extensive knowledge base is. So, i am just wondering if the r6220 support my book 4tb. If it is, right click wd hard drive, choose properties and click update driver under driver tab or click on uninstall. My book essential external hard drive wd smartware software included on the drive. The latter two options are dualdrives, sporting larger cases with two drives inside. Western digital wd my book 4tb best price in australia. Filled it up to about 7tb and found the drive to be slow and unresponsive at times. The my book duo device has a single front led that shows the various conditions for device power and device activity. Designed to meet wds demanding requirements for durability, shock tolerance, and longterm reliability, we back up pun intended. When contacting wd for support have your wd product serial number, system. You can help protect yourself from scammers by verifying that the contact is a microsoft agent or microsoft employee and that the phone number is an official microsoft global customer service number.
This 30 day period starts on the date of your first telephone contact with wd technical support. Its suitable for use in your workspace and has a capacity of 4 tb. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music, and documents. After many days of correspondence with the excellent wd user community, and the wd support desk, the problem was diagnosed as a faulty usb port, and the my cloud was duly replaced. Another call to wd tech support, this time with someone more competent, and i learned that yes, the diagnostic software that is packaged with the drive is defective. Then, you can restart computer to see whether the wd hard drive is recognized by windows 10. If youre running a newer computer, youll see a huge speed increase thanks to usb 3. Sep 06, 2019 click disk drives and check if there is a yellow exclamation mark with wd hard drive disk device.
Tips for getting started with the wd my book backup drive. Check out wd 4tb my book desktop external hard drive usb 3. Hello malinda1, on the basis of information you have provided, i would request you to please contact wds technical support for live. The wd my book is ready to go with time machine or superduper. I really need some help i purchased a new wd my book 4tb and have all my videos and pictures on this drive i have always disconnected the. The dashboard if a problem occurs with the wd my cloud device, wd customer support will need information about your wd my cloud device to troubleshoot and determine the best solution. Book 4tb drive has a ss usb and the cable i use goes from ssusb to usb.
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